THE COLONY

The Colony Advisors

INSURANCE LIFE AND

INVESTMENT SPECIALISTS

The Colony Advisors

INSURANCE LIFE AND

INVESTMENT SPECIALISTS

THE COLONY ADVISORS

INSURANCE, LIFE AND INVESTMENT SPECIALISTS

Legal Documentation

Authorised Financial Services Provider.

The Colony is an authorized financial services provider (FSP number 45457) in terms of Section 8 of the FAIS Act.

•    FSP Name:                              The Colony

•    Registration Number:          2013/117353/07

•    Contact Person:                    Ingrid Janse van Rensburg

•    Email:                                      info@colonial.co.za

•    Telephone Number:             (012)253-1296

Compliance Officer:

•    Name:                                    Masthead (Pty) Ltd

•    Telephone Number:            021 686 3588

•    Email Address:                     info@masthead.co.za

•    Website:                                www.masthead.co.za

 

Our Disclosure letter is available here.

Disclaimer

The Colony has, and will continue to take reasonable care to ensure that all information, in so far as this is under its control, provided on this website is true and correct.

The Colony shall not be responsible for, and therefore disclaims any liability for, any loss, liability, damage (whether direct or consequential) or expense of any nature whatsoever which may be suffered as a result of or which may be attributable, directly or indirectly, to the use of or reliance upon any information, links or service provided through this website.

There is no warranty of any kind, expressed or implied, regarding the information or any aspect of this service. Any warranty implied by law is hereby excluded except to the extent such exclusion would be unlawful.

Links to other sites

Our website contains links to other sites. Please be aware that The Colony is not responsible for the privacy practices of such other sites. We encourage users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

TCF Policy

Our Treating Customers Fairly policy is centered around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously, in particular, the requirement to treat customers fairly.

Privacy Policy

The Colony is committed to maintaining the privacy and security of its customers’ personal and private information. Our privacy policy outlines our practices and commitment to the customer and can be read here.

PAIA Manual

This information manual provides an outline of the types of records held by The Colony and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”). It can be read here.

Complaints Procedure

Should you wish to pursue a complaint against a key individual or representative of The Colony, you should address the complaint in writing to us at info@colonial.co.za. If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 324 766. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor. The Colony has a Complaints Management Framework and can be requested via e-mail at info@colonial.co.za

Conflict of Interest Management Policy

The Colony has adopted and implemented a Conflict of Interest Management policy that complies with the provisions of the FAIS Act.
The Conflict of Interest Management policy is published on our website, click here to read it. You can also email info@colonial.co.za to obtain a copy of it.

POPI Privacy Policy Statement

Respecting and protecting your Personal Information (please refer to the definition of Personal Information at the end of this policy statement) is very important to us. It is also a Constitutional right, legal, and good business practice requirement, which we take very seriously.

In line with the 8 Conditions in the Protection of Personal Information Act, 4 of 3013 (the Act), we –

  • Accept joint responsibility and accountability with you to responsibly manage and protect your Personal Information when providing our services and solutions to you;
  • Undertake to receive, only from you, and process the Personal Information that is necessary for the purpose to assist you with your required solutions, conclude the necessarily related agreements and consider the legitimate legal interests of everyone concerned, as required by the Act and to respect your right to withdraw your consent for the processing of your Personal Information;
  • Undertake to only use your Personal Information for the purpose required to assist you or provide solutions to you;
  • Undertake not to share or further process your Personal Information with anyone if not required for assisting you with your solutions or by the law;
  • Undertake to be open and transparent and notify you as and when required by law regarding why and how your Personal Information needs to be collected; 
  • Undertake to safeguard and protect your Personal Information in our possession;
  • Undertake to freely confirm what Personal Information we have, to update and correct the Personal Information, and to keep it for no longer than legally required.  

We or the companies who provide or assist with the solutions your required need to collect, use, and keep your Personal Information as prescribed by relevant laws and regulations and for reasons such as: –

  • To share with and provide relevant products or services to you, to carry out the transaction you requested, and to maintain our relationship;
  • To respond to your queries;
  • To confirm and verify your identity or to verify that you are an authorised user for security purposes;
  • For insurance underwriting purposes;
  • To assess and process claims;
  • To conduct credit reference searches or verification, only if you authorise this or if it’s a requirement to provide your solutions to you;
  • For operational purposes required to assist you with the solutions you require;
  • For audit and record-keeping purposes;
  • In connection with possible requirements by the Information Regulator or other Government agencies allowed by law, legal proceedings, or court rulings.

We may need to share your Personal Information and/or utilise software or online platforms to enter and process your information for an application, claims, or business management purposes. This will only be done in strict adherence to the requirements of the Act. 

Any additional information or concerns can be found and raised with the Information Regulator, who can be contacted as shared below, but please feel free to contact us first to discuss any questions or concerns you may have:

Website: https://www.justice.gov.za/inforeg/
Tel: 012 406 4818
Email: inforeg@justice.gov.za

Your Personal Information is defined by the Protection of Personal Information Act (the Act) as:
“means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical, financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric information of the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person”.